ANNIE HUYNH

Customer Service, Marketing, Retention Specialist & Writer


Annie has been a inspiration to be able to understand and coach our team. The ability she has to understand the brand and our products, and then help improve processes is outstanding. I highly recommend Annie to any brand

that cares about delivering a high level of service

- Monica Limanto, Petsy Pet Insurance

Let's chat

LEts book in a time to chat over coffee or Brunch

WORKING TOGETHER

Services provided by Annie Huynh

01

Customer Service Improvements

Annie and her team can enhance customer service through multiple support channels like live chat, email, and phone support. Comprehensive training programs for representatives and feedback mechanisms ensure continuous service quality improvements.

02

NPS, Service Ratings and Reviews

Annie helps streamline review processes with automated emails and SMS requests, prompting customers for feedback. Our data-driven insights from aggregated reviews help identify trends and areas for service enhancement.

03

Content Writing

Annie and her team can create engaging blog posts, articles, and guides on pet care and insurance benefits. Our content is SEO optimised to improve search engine rankings and drive organic traffic.

04

Customer Service Processes and Automation

Our services provide a personalised customer experience using data-driven interactions. We implement performance metrics to monitor service quality and proactive strategies to anticipate and meet customer needs.

"Annie has demonstrated a deep understanding of our industry, swiftly identifying areas for improvement in our branding and customer engagement strategies. She has been instrumental in optimizing our sales processes and elevating our clinic's brand image. We highly recommend Annie to any business looking to enhance their marketing strategy and achieve sustainable growth.

- Mike Tran, Handy Health Care

"Annie has been an exceptional addition to our team as a customer service specialist. Their ability to handle customer inquiries with efficiency and professionalism is outstanding. She consistently delivers high-quality service, demonstrating strong communication skills and a genuine commitment to customer satisfaction. Annie is a valuable asset to our department."

- Emily Warlond, Mecca Brands

Contact us

+61 423 377 120

mna.huynh@gmail.com

Open hours

Mon - Fri
-
Saturday
Appointment Only
Sunday
Closed